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Service design emphasizes the importanceof the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
Service design emphasizes the importanceof the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?A . ProfitB . PreparationC . ProductsD . PotentialView AnswerAnswer: C
What are customers of IT services who work in the same organization as the service providerknown as?
What are customers of IT services who work in the same organization as the service providerknown as?A . Strategic customersB . External customersC . Valued customersD . Internal customersView AnswerAnswer: D
Why is it important for service providers to understand patterns of business activity (PBA)?
Why is it important for service providers to understand patterns of business activity (PBA)?A . PBAare based on organizational roles and responsibilitiesB . IT service providers CANNOT schedule changes until they understand PBAC . Demand for the services delivered by service providers are directly influenced by PBAD . Understanding PBA...
Which of these statements about resources and capabilities is CORRECT?
Which of these statements about resources and capabilities is CORRECT?A . Resources are types of service asset and capabilities are notB . Resourcesand capabilities are both types of service assetC . Capabilities are types of service asset and resources are notD . Neither capabilities nor resources are types of service...
Please Answer Questions Follow The Prompts Below
SuppliersA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: A
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?A . EmployersB . StakeholdersC . RegulatorsD . AccreditorsView AnswerAnswer: B
Which of the following options is a hierarchy that is used in knowledge management?
Which of the following options is a hierarchy that is used in knowledge management?A . Wisdom - Information - Data - KnowledgeB . Data - Information - Knowledge - WisdomC . Knowledge -Wisdom - Information - DataD . Information - Data - Knowledge - WisdomView AnswerAnswer: B
ITIL represents best practice
ITIL represents best practiceA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: A
Service transition contains detailed descriptions of which processes?
Service transition contains detailed descriptions of which processes?A . Change management, service asset and configuration management, release and deployment managementB . Change management, capacity management event management, service request managementC . Service level management, service portfolio management, service asset and configuration managementD . Service asset and configuration management, release and...
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?A . The change authorization boardB . The change advisory boardC . The change implementerD . The change managerView AnswerAnswer: B
