- All Exams Instant Download
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?A . The service level managementB . The IT service continuity managementC . The service catalogue managementD . The supplier managementView AnswerAnswer: D
Which of the following is the best definition of service management?
Which of the following is the best definition of service management?A . The ability to keep services highly available to meet the business needsB . A set of specialized organizational capabilities for providing value to customers in the form of servicesC . A complete set of all the documentation required...
Which function or process would provide staff to monitor events in an operations bridge?
Which function or process would provide staff to monitor events in an operations bridge?A . Technical managementB . IT operations managementC . Request fulfillmentD . Applications managementView AnswerAnswer: B
What are underpinning contracts used to document?
What are underpinning contracts used to document?A . The provision of IT services or business services by a service providerB . The provision of goods and services by third party suppliersC . Service levels that have been agreed between the internal service provider and their customerD . Metrics and critical...
Please Answer Questions Follow The Prompts Below
?A . What is the return on investment (ROI)?B . How much did it cost?C . How do we keep the momentum going?D . What is the value on investment (VOI)?View AnswerAnswer: C
Which of the following is NOT an objective of Continual Service Improvement?
Which of the following is NOT an objective of Continual Service Improvement?A . Review and analyze Service Level Achievement resultsB . Identifyactivities to improve the efficiency of service management processesC . Improve the cost effectiveness of IT services without sacrificing customer satisfactionD . Conduct activities to deliver and manage services...
What is a RACI model used for?
What is a RACI model used for?A . Performance analysisB . Recording configuration itemsC . Monitoring servicesD . Defining roles and responsibilitiesView AnswerAnswer: D
Which one of the following is NOT a valid purpose or objective of problem management?
Which one of the following is NOT a valid purpose or objective of problem management?A . To prevent problems and resultant incidentsB . To manage problems throughout their lifecycleC . To restore service to auserD . To eliminate recurring incidentsView AnswerAnswer: C
ITIL represents best practice
ITIL represents best practiceA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: A
What are customers of IT services who work in the same organization as the service providerknown as?
What are customers of IT services who work in the same organization as the service providerknown as?A . Strategic customersB . External customersC . Valued customersD . Internal customersView AnswerAnswer: D
