- All Exams Instant Download
How will you engage with the cabling provider?
An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded. You are responsible to manage the supplier. How will you engage with the cabling provider?A . Forecast the required demand and planning to the provider.B . Focus on the...
Which of the following is the best way to specify the requirements?
An organization is identifying the needs for a new service. To ensure that the service is going to be fit for purpose, the organization has defined some requirements. Which of the following is the best way to specify the requirements?A . Not more than 15 minutes of data can be...
A service provider is onboarding a large customer with a complex user base.
A service provider is onboarding a large customer with a complex user base. It is advised that the service provider manages this as a:A . ProgrammeB . ProjectC . Emergency ChangeD . Normal ChangeView AnswerAnswer: A Explanation: When onboarding a large customer with a complex user base, the service provider...
What could be the reason?
A service provider has chosen a shift-left approach to deliver new services to its users. This approach has been challenging for some users. What could be the reason?A . Users do not have sufficient skills to use the new tools.B . No formal records under service provider's control.C . Service...
What of the following is NOT an example of a service value driver?
What of the following is NOT an example of a service value driver?A . Resetting the PIN code for the userB . A new cell phone for the userC . Automatically renewing the contract with the service providerD . Access to the mobile network of a service providerView AnswerAnswer: C...
What would help the service provider to maintain a good relationship during this time of organizational change?
An organization will navigate through a digital transformation. What would help the service provider to maintain a good relationship during this time of organizational change?A . Carry out customer satisfaction surveys regularly and take action on the results.B . Lower the billing margin during the transformation period.C . Increase the...
Why is this a good idea?
A service provider is losing its customers at a rapid pace. The Service Manager wants to understand the reason and asks to draw out the customer journey for this. Why is this a good idea?A . The service provider will be able to get optimal value out of the service...
A moment of truth is best described as:
A moment of truth is best described as:A . The moment the agreement is signed as part of the offer phase.B . The renewal of the contract when a deadline has been set.C . A key touchpoint in which the user changes its impression of the service.D . The moment...
