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What is this an example of?
An organization finds value in moving to a 'platform as a service' solution. The organization understands that it is crucial to optimize its own way of working to make this a success. What is this an example of?A . PartnershipB . Basic RelationshipC . Cooperative RelationshipD . Co-creation RelationshipView AnswerAnswer:...
Which of the following is an advantage of a user community?
Which of the following is an advantage of a user community?A . Super users are always available to help out users.B . Peer support will reduce the risk of privacy violations.C . Demand for user support decreases from the service provider.D . A user community does not require any interference...
Which stakeholders will be part of your plan?
New users are onboarding the service of the service provider. You are asked to prepare the communication management strategy. Which stakeholders will be part of your plan?A . Service DeskB . Service Level ManagerC . Relationship ManagerD . Account ManagerView AnswerAnswer: A Explanation: When preparing a communication management strategy, especially...
What do you suggest to improve the situation?
An organization's business-critical service is experiencing frequent downtimes and slow performances. What do you suggest to improve the situation?A . Improve the recovery time object of the critical services to minimize the impact on the service value.B . Coordinate with the business to understand how the services are aligned to...
What is an appropriate method to encourage the demand for this service?
A service provider is launching a new service. What is an appropriate method to encourage the demand for this service?A . Introduce a freeze period before the deadline.B . Add a cancellation fee to the order.C . Set an early-bird price.D . Increase the overall price of the service.View AnswerAnswer:...
What is the best approach that you will suggest?
The IT Manager of an organization is drafting the business case to move to the public cloud. The IT Manager seeks your advice to understand the approach that can be considered. What is the best approach that you will suggest?A . Put continual improvement at the center of this initiative...
After drawing the service value streams, some bottlenecks are apparent. To improve this, an organization will make use of:
After drawing the service value streams, some bottlenecks are apparent. To improve this, an organization will make use of:A . User-Centered DesignB . Lean TechniquesC . Service Design ThinkingD . Agile DevelopmentView AnswerAnswer: B Explanation: When bottlenecks are identified in service value streams, it is crucial to apply methodologies that...
How will you engage with the cabling provider?
An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded. You are responsible to manage the supplier. How will you engage with the cabling provider?A . Forecast the required demand and planning to the provider.B . Focus on the...
Which of the following is the best way to specify the requirements?
An organization is identifying the needs for a new service. To ensure that the service is going to be fit for purpose, the organization has defined some requirements. Which of the following is the best way to specify the requirements?A . Not more than 15 minutes of data can be...
A service provider is onboarding a large customer with a complex user base.
A service provider is onboarding a large customer with a complex user base. It is advised that the service provider manages this as a:A . ProgrammeB . ProjectC . Emergency ChangeD . Normal ChangeView AnswerAnswer: A Explanation: When onboarding a large customer with a complex user base, the service provider...
