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Which of the following actions is recommended?
A service provider is off-boarding a user. Which of the following actions is recommended?A . Communicate to all stakeholders.B . Perform a root cause analysis.C . Ensure that all invoices are being paid.D . Revoke access to the service.View AnswerAnswer: D Explanation: Off-boarding a user is a critical process that...
As funding is limited, which of the following is the best technique that they can use?
A start-up wants to launch a new service. As funding is limited, which of the following is the best technique that they can use?A . Weighted Job FirstB . Minimum Viable ProductC . Establish PullD . User Story MappingView AnswerAnswer: B Explanation: For a start-up with limited funding, the focus...
How would you describe the needs of the organization?
An organization is looking for a service provider to support the less critical services. How would you describe the needs of the organization?A . Measurable financial targets to optimize the value of the service and total cost of ownership.B . Utility based requirements linked to the current service solution to...
Which is the most appropriate action that the Service Desk Manager should consider?
In consideration to the complaints of long waiting times, an organization wants to improve its service desk. Which is the most appropriate action that the Service Desk Manager should consider?A . Investigate when the users are calling the service desk.B . Merge the service desk and the engineering team to...
What is this an example of?
A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID. What is this an example of?A . Security restrictionsB . User enabling requirementsC . Role based access managementD . Multi-factor AuthenticationView AnswerAnswer: B Explanation:...
Which metric would help the MOST?
A service provider wants to track if a customer is emotionally satisfied with the service it is providing. Which metric would help the MOST?A . Number and frequency of users errorsB . Customers churn rateC . Average rating given by the users to the serviceD . Number of transactions where...
During which stage is this usually done?
An organization wants to grow its customer base as it is currently experiencing a decline in users. The target group includes people of 65+ of age, with at least one grandchild. During which stage is this usually done?A . DefineB . IdeateC . EmpathizeD . PrototypeView AnswerAnswer: C Explanation: In...
As part of the service provider, what would be the first focus of your interactions?
An organization is looking for a service provider to support them in their digital transformation. As part of the service provider, what would be the first focus of your interactions?A . Display the proof of the capabilities to deliver your products consistently.B . Display solutions implemented at other customers within...
Which factor should NOT be considered by the Supplier Manager in the decision making process?
An organization is considering outsourcing its data center. The Supplier Manager is analyzing the potential external service providers. Which factor should NOT be considered by the Supplier Manager in the decision making process?A . Geographic presenceB . Patents filed year to dateC . Financial situationD . Size of the organizationView...
As the Incident Manager for the service provider, which action will you take?
A service provider is failing its service level targets on a monthly basis. The resolution time of priority 1 incidents is breached frequently. As the Incident Manager for the service provider, which action will you take?A . Improve the triage step to guide priority 1 incidents to specialised groups.B ....
