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Which aspect of the service request management practice MOST helps to ensure that the practices is efficient?
Which aspect of the service request management practice MOST helps to ensure that the practices is efficient?A . Service request procedures are automatedB . Service request fulfilment is performed in line with the agreed proceduresC . Service request procedures are optimizedD . Service requests ere fulfilled according to user satisfactionView...
How will incident management practice benefit from it?
An organization is implementing a new service configuration management system. How will incident management practice benefit from it?A . The system will help to detect incidentsB . The system will help manage incident recordsC . The system will help to diagnose incidentsD . The system will help to collect user's...
Which problem management process has inputs from external user and professional communicates?
Which problem management process has inputs from external user and professional communicates?A . Problem controlB . Error controlC . Proactive problem identificationD . Reactive problem identificationView AnswerAnswer: C Explanation: Proactive problem identification often relies on inputs from external users and professional communities. This process involves analyzing trends and feedback from...
Which monitoring and oven! management activity is MOST LIKELY to involve partners and suppliers?
Which monitoring and oven! management activity is MOST LIKELY to involve partners and suppliers?A . Providing information about how services that utilize internal and externally provided components, enable value fill customers.B . Defining monitoring and event thresholds for all services delivered by the service providerC . Providing consultancy on how...
Which is a practice success factor of the problem management practice?
Which is a practice success factor of the problem management practice?A . Proactive problem identificationB . Reactive problem identificationC . Problem controlD . Optimizing problem resolution and mitigationView AnswerAnswer: A Explanation: A key success factor for problem management is proactive problem identification, which focuses on finding potential problems before incidents...
Which types of incidents do NOT usually require on individual review upon resolution?
Which types of incidents do NOT usually require on individual review upon resolution?A . Recurring incidentsB . Major IncidentsC . New types of incidentsD . Incidents not resolved in timeView AnswerAnswer: A Explanation: In ITIL 4, incidents are categorized based on their impact and urgency, and the way they are...
How can partners and suppliers support the service desk practice?
How can partners and suppliers support the service desk practice?A . By providing change enablement toolsB . By providing trained resources to work in service desk teamsC . By outsourcing the development of II servicesD . By providing consultancy on how to customize the IT servicesView AnswerAnswer: B Explanation: The...
Which software tools will help to achieve this?
A service provider wants to separate records for problems under investigation and for known errors. Which software tools will help to achieve this?A . Monitoring and event management toolsB . Knowledge management lootsC . Service configuration management toolsD . Workflow management and collaboration toolsView AnswerAnswer: D Explanation: Workflow management and...
Which software tools will help to achieve this?
A service provider wants to separate records for problems under investigation and for known errors. Which software tools will help to achieve this?A . Monitoring and event management toolsB . Knowledge management lootsC . Service configuration management toolsD . Workflow management and collaboration toolsView AnswerAnswer: D Explanation: Workflow management and...
Which of the following describes the purpose of the service desk practice desk practice?
Which of the following describes the purpose of the service desk practice desk practice?A . To ensure that the demand tor incident resolution and service requests is capturedB . To minimize the negative impact of incidents by restoring normal service operation as quickly possibleC . To reduce the likelihood and...
