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Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?
Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?A . WFM ServerB . WFM Data AggregatorC . WFM BuilderD . WFM SynchroserverView AnswerAnswer: B
What is the maximum number of contracts which can be created and used in WFM?
What is the maximum number of contracts which can be created and used in WFM?A . 30B . 100C . 500D . No LimitView AnswerAnswer: A Explanation: Reference: http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf
Where can Overlays be configured?
Where can Overlays be configured?A . Genesys AdministratorB . WFM Configuration UtilityC . WFM Web for SupervisorsD . WFM Web for AgentsView AnswerAnswer: C Explanation: Reference: http://docs.genesys.com/Documentation/WM/8.5.0/Admin/InstWebInfo
What is the relations between Agents and contracts?
What is the relations between Agents and contracts?A . Agents only need a Contract if they are Multi-SkilledB . Only one Contract can be assigned to an Agent at a timeC . Contracts determine the types of calls that can be routed to an AgentD . Agents are automatically assigned...
They will only work outbound calls, what is this feature called?
It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?A . Activity SetB . Task SequenceC . Exception Task SequenceD . Marked TimeView AnswerAnswer: D
How are agents linked to activities?
How are agents linked to activities?A . As a member of a special Agent Group defined on an ActivityB . By defining a skill and level on an ActivityC . Manually in WFM configuration utilityD . Manually in Genesys AdministratorView AnswerAnswer: C
Which are primary elements of workforce management provided by Genesys WFM?
Which are primary elements of workforce management provided by Genesys WFM?A . Service FactorB . ForecastingC . SchedulingD . AdherenceE . Mobile TrackingView AnswerAnswer: B Explanation: Reference: http://docs.genesys.com/Documentation/WM/8.5.0/Admin/Forecasting
Which WFM Server can be set up to act as a Locator?
Which WFM Server can be set up to act as a Locator?A . WFM ServerB . Only the Primary WFM serverC . Only the Master WFM serverD . Only the Back up WFM ServerView AnswerAnswer: D
Which of the following Web servers are supported for WFM database? (Choose two.)
Which of the following Web servers are supported for WFM database? (Choose two.)A . MS Internet Information ServerB . IBM web sphereC . JBOSS ASD . Apache TomcatView AnswerAnswer: B Explanation: Reference: http://docs.genesys.com/MoreDocs/Template:SOE_Workforce_Management
Which of the following access rights can be configured in WFM Configuration utility? (Choose four.)
Which of the following access rights can be configured in WFM Configuration utility? (Choose four.)A . Access to Agent GroupsB . Access to TeamsC . Agent access to WFM Web for AgentsD . Access to WFM reportsE . Access to Master ScheduleF . Publish ForecastView AnswerAnswer: ACDF
