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Select the correct tab to add multiple pages to your script.
Select the correct tab to add multiple pages to your script. A . 1B . 2C . 3D . 4View AnswerAnswer: C Explanation: To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides...
What property should you enable for a variable whose value is to be saved to external storage?
What property should you enable for a variable whose value is to be saved to external storage?A . CustomB . InputC . OutputD . ExternalView AnswerAnswer: C Explanation: When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for...
Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.
Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.A . It is not possible to share a script between the organizations.B . Export...
What property should you enable for a variable whose value is to be saved to external storage?
What property should you enable for a variable whose value is to be saved to external storage?A . CustomB . InputC . OutputD . ExternalView AnswerAnswer: C Explanation: When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for...
Which of the following statements about templates in scripting are true? (Choose two.)
Which of the following statements about templates in scripting are true? (Choose two.)A . Script templates are entire scripts that have been packaged for reuse.B . Use a component template when you create a new script.C . A script template contains a single saved component such as text, or a...
You cannot schedule a callback for more than 30 days in advance.
You cannot schedule a callback for more than 30 days in advance.A . TrueB . FalseView AnswerAnswer: B Explanation: In Genesys Cloud CX, you can schedule a callback for more than 30 days in advance. The platform allows flexibility in setting callback times, ensuring that customer interactions can be scheduled...
You can modify the data type of a variable once it has been created.
You can modify the data type of a variable once it has been created.A . TrueB . FalseView AnswerAnswer: B Explanation: In Genesys Cloud CX Scripting, once a variable has been created and assigned a data type, you cannot modify its data type later. This design is intentional to prevent...
Which dialing mode dials multiple contacts once an agent becomes available?
Which dialing mode dials multiple contacts once an agent becomes available?A . PowerB . PredictiveC . ProgressiveD . AgentlessView AnswerAnswer: B Explanation: The Predictive dialing mode in Genesys Cloud CX is designed to dial multiple contacts at once before an agent becomes available. This mode predicts when an agent will...
Which of the following attributes ensure that the interactions are routed to the most qualified agent?
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)A . LanguagesB . MediansC . SkillsD . Index RatingsE . Knowledge levelsView AnswerAnswer: A, C Explanation: The attributes Languages and Skills are essential in ensuring that interactions are routed to the most...
Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.
Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.A . {(Outbound.First Name)}B . ((Outbound.First Name))C . Outbound.First NameD . {{Outbound.First Name}}View AnswerAnswer: D Explanation: In...
