GCX-SCR exam

You can modify the data type of a variable once it has been created.A . TrueB . FalseView AnswerAnswer: B Explanation: In Genesys Cloud CX Scripting, once a variable has been created and assigned a data type, you cannot modify its data type later. This design is intentional to prevent...

Which dialing mode dials multiple contacts once an agent becomes available?A . PowerB . PredictiveC . ProgressiveD . AgentlessView AnswerAnswer: B Explanation: The Predictive dialing mode in Genesys Cloud CX is designed to dial multiple contacts at once before an agent becomes available. This mode predicts when an agent will...

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)A . LanguagesB . MediansC . SkillsD . Index RatingsE . Knowledge levelsView AnswerAnswer: A, C Explanation: The attributes Languages and Skills are essential in ensuring that interactions are routed to the most...

Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.A . {(Outbound.First Name)}B . ((Outbound.First Name))C . Outbound.First NameD . {{Outbound.First Name}}View AnswerAnswer: D Explanation: In...

Using the ___ action in the call flow, you can transfer data to Scripts.A . Get Participant dataB . Call data actionC . Set Participant dataD . Update dataView AnswerAnswer: C Explanation: In Genesys Cloud CX, the Set Participant Data action is the correct choice for transferring data to scripts...

Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?A . ArchitectB . Automatic Call DistributionC . Emergency GroupsD . SchedulingView AnswerAnswer: B Explanation: Automatic Call Distribution (ACD) is the system within Genesys Cloud CX responsible for routing interactions (calls, messages,...

You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence. 1) Associate a contact list with the script. 2) Create a Script. 3) Invoke the "Outbound Create Contact" action with appropriate variables. 4) Enable...

Enable the Data Actions property in the script.A . 2,3,4,1,5B . 2,1,5,4,3C . 1,2,5,3,4D . 5,4,2,3,1View AnswerAnswer: B Explanation: To create a script that allows agents to write data to an external CRM, the correct sequence of steps is as follows: Configure the CRM integration in Genesys Cloud CX: Before...

By default, Line Recording is disabled.A . TrueB . FalseView AnswerAnswer: A Explanation: By default, Line Recording is indeed disabled in Genesys Cloud CX. This default setting is designed to comply with various regulatory and privacy requirements, where recording communications without explicit consent or necessity could lead to legal issues....

The ___________ tab in the right pane lists the errors in the script and helps you to locate them.A . ValidationB . ActionsC . DebugD . ContainerView AnswerAnswer: A Explanation: In Genesys Cloud CX Scripting, the Validation tab in the right pane is crucial as it lists all the errors...