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Which of the following Edge features provides client and server-side call matching?
Which of the following Edge features provides client and server-side call matching?A . SIP gatewayB . SIP proxyC . Media serverD . Call brokerView AnswerAnswer: D Explanation: Call broker is the Edge feature that provides client and server-side call matching. Call broker is a service that runs on the Edge...
What steps should you take to update her reporting structure in Genesys Cloud CX?
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems. What steps should you take to update her reporting structure in Genesys Cloud CX?A . Do nothing. Genesys Cloud CX will update everything automatically.B . Update her...
What additional functionality does Communicate bring to Genesys Cloud CX?
What additional functionality does Communicate bring to Genesys Cloud CX?A . Knowledge-based features, such as FAQs and communities.B . Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.C . Call center features, such as ACD and scripting.D . Directory capabilities, such as advanced search, profiles, and keyword...
What is the distinguishing feature between queues and groups?
What is the distinguishing feature between queues and groups?A . Queues can have agents as members, while groups cannot.B . Both queues and groups have the same ACD capabilities.C . Unlike groups, queues allow for more complex scenarios like skill-based routing.D . Queues can be used in Architect flows, while...
What is the maximum number of rings that can be defined for Bullseye routing?
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. What is the maximum number of rings that can be defined for Bullseye routing?A . 8B . 6C . 4D . 2View AnswerAnswer: A Explanation: The maximum number of rings that can...
Which of the following statements about WebRTC phones is incorrect?
Which of the following statements about WebRTC phones is incorrect?A . Genesys Cloud CX WebRTC phone runs in the browser.B . A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.C . It is assigned to a specific user and only that user has permission...
Which of the following types of interactions can be configured for Recording Policies?
Which of the following types of interactions can be configured for Recording Policies?A . CallB . ChatC . EmailD . MessageE . All of the aboveView AnswerAnswer: E Explanation: Reference: https://help.genesys.com/pureconnect/mergedprojects/wh_irpe/desktop/edit_initiation_policy_step_3.htm All types of interactions (Call, Chat, Email, Message) can be configured for Recording Policies. Recording Policies allow administrators to...
Which of the following statements about scripts is true?
Which of the following statements about scripts is true?A . Scripts can be used for inbound interactions only.B . Scripts are only used to configure flows when setting up Architect.C . Scripts can be used in all types of interactions.D . Scripts may be used for outbound dialing campaigns only.View...
Select the categories of Prompts in Architect. (Choose two.)
Select the categories of Prompts in Architect. (Choose two.)A . UserB . MenuC . DataD . SystemView AnswerAnswer: A, D Explanation: User and System are two categories of prompts in Architect. Prompts are containers that hold audio messages and text-to-speech pairings on a per language basis. User prompts are company-specific...
Which role is automatically assigned to a new user?
Which role is automatically assigned to a new user?A . UserB . Communicate - UserC . adminD . employeeView AnswerAnswer: B Explanation: The role that is automatically assigned to a new user is Communicate - User. This role grants basic permissions for using Genesys Cloud CX features such as chat,...
