- All Exams Instant Download
Call Recording is enabled in.
Call Recording is enabled in.A . Admin > TelephonyB . Admin > QualityC . Admin > Contact CenterView AnswerAnswer: A
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)A . Contact lists must contain the home phone number and first and last name fields, at a minimumB . Contact lists are read-only and cannot be updated by the agentsC . A contact list can have its...
What items could be defined as policies?
Policies automate repetitive quality management tasks . What items could be defined as policies? (Choose three.)A . Update the Do Not Call list with records that have the appropriate wrap-up codeB . Determine how many evaluations per hour to assign to a quality evaluatorC . Set up a schedule to...
Which of the following components can be added to scripts? (Choose all that applies.)
Which of the following components can be added to scripts? (Choose all that applies.)A . Visual Basic ControlB . TextC . Call FlowD . CheckboxE . Web PageF . ImageView AnswerAnswer: B,D,E,F Explanation: Reference: https://help.mypurecloud.com/articles/script-components/
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)A . EmployeeB . Master AdminC . Genesys Cloud UserD . AdminE . Telephony AdminView AnswerAnswer: A,D Explanation: Reference: https://help.mypurecloud.com/articles/about-roles-permissions/
Select the applicable options for Genesys Cloud Architect. (Choose three.)
Select the applicable options for Genesys Cloud Architect. (Choose three.)A . Play pre-recorded messagesB . Convert text to speechC . Configure queuesD . Configure skillsE . Receive and route callsView AnswerAnswer: A,B,C Explanation: Reference: https://help.mypurecloud.com/articles/architect-features/
Which ACD routing method routes interaction to the next available agent?
Which ACD routing method routes interaction to the next available agent?A . Bullseye ACDB . Standard ACDC . Skills based routingD . All of the aboveView AnswerAnswer: B Explanation: Reference: https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
A system that routes interactions based on an algorithm which determines the best available agent for an interactionA . ArchitectB . Automatic Call DistributionC . Call RoutingD . SchedulingView AnswerAnswer: B
What would you select from the Performance menu to view real-time statistics for all active campaigns?
What would you select from the Performance menu to view real-time statistics for all active campaigns?A . ScriptsB . Campaign ManagementC . Outbound CampaignsD . SchedulesView AnswerAnswer: C Explanation: Reference: https://help.mypurecloud.com/articles/outbound-campaign-details-view/
What is the most likely reason?
Several people have complained that they try to join a group chat and they can’t find the group in a search . What is the most likely reason?A . The group is in the wrong OrganizationB . Group chat is only available to administratorsC . The group is set to...
