Field Service Lightning Consultant exam

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician’s daily schedule can change multiple times throughout the day . What method of dispatching should a...

At universal containers the service territory member’s time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?A . Add one hour to the start and end times on the service territory. B. Add one hour to the...

Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?A . Create a new work order and assign a crew B. Create a new service appointment and assign to...

Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm . How can this be achieved?A . Use Territory-specific Operating Hours. B. Use Customer Operating Hours. C. Use Multiple Operating Hours...

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to “Technician Wrap Up.” The Technician is required to provide confirmation that wrap...

Universal Containers wants to represent and track a Bill of Material (BoM) . What should a Consultant recommend?A . Use Assets and define a hierarchy. B. Use a custom object to model the BoM. C. Use an ERP to manage the BoM. D. Use Products and add to an Order.View...

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed. How should the Consultant meet this requirement?A . Add Products to the Work Order Products...

Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer’s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment . How should a Consultant recommend adhering to this business process?A...

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. What should the Consultant leverage to meet this requirement?A . Maintenance Plan B. Product Item C. Entitlement Plan D. AssetsView AnswerAnswer:...

universal container UC services customers in multiple time zones. UC Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?A . Create the formula to calculate the time zone offset from the user to...