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What should a Consultant implement to accomplish this requirement?
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training . What should a Consultant implement to accomplish this requirement?A . Set up Service Locations, Set up Location Skills, Define Work Types B. Define Work Types, Define Work Order Status, Set...
What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?
Northern trail outfitters (N T O) wants to automatically dispatch a technician’s next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician. What automated...
Which action should a consultant recommend?
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home. Which action should a consultant recommend?A . Link rules to Relevance Groups. B. Assign a high efficiency score. C. Check...
What Configuration will support this requirement?
Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team . What Configuration will support this requirement?A . Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page...
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?A . User Territory B. Service Territory Member C. Service Territory D. Work OrderView AnswerAnswer: A
How can the dispatcher update the service crew to meet those requirements?
a dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment. How can the dispatcher update the service crew to meet those requirements?A . Edit the service appointment and add a new service resource. B. Create a new service appointment with a...
How should consultants configure the field service lightning to track the work performed?
each container consists of multiple parts that are tracked by assets records. Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges . How should consultants configure the field service lightning to track the work...
What field types should be configured to capture this information?
Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders . What field types should be configured to capture this information?A . Barcode B. Formula C. Text D. NumberView AnswerAnswer: C
Which permission set license should be assigned to the Call Center Agents?
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments. Which permission set license should be assigned to the Call Center Agents?A ....
What are two ways the consultant can meet this requirement?
Northern trail outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate technicians based on customer feedback. What are two ways the consultant can meet this requirement? Choose 2 answersA . Configure and add excluded and required required resource business objectives to scheduling...
