Field Service Lightning Consultant exam

Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? (Choose two.)A . Publish pre-release documentation on the Customer Community.B . Publish training documentation in a closed Chatter group.C...

Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. Who should a Consultant recommend adhering to this business process?A ....

In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three)A . Google Traffic DataB . Service Appointment DependenciesC . Resource's Home BaseD . Service AppointmentsE . Resources Travel SpeedView AnswerAnswer: ACD

Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app. What should a Consultant recommend?A . Create a Quick Action on the Service Appointment to launch a Visualforce signature page.B . Create an Approval Process from the Service Appointment for the customer's Authorization.C ....

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field type should be configured to capture this information?A . BarcodeB . DateC . FormulaD . TextView AnswerAnswer: D

Which NSX CLI command is used to check the GENEVE tunnel status on ESXi transport node?A . get host-switch <Host-Switch-Name> tunnelsB . get host-switch <Host-Switch-Name> tunnel statusC . get transport-node tunnel stateD . get transport-node tunnel statusView AnswerAnswer: A

Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location. What set of steps should a Consultant recommend to dispatch the Technician?A . Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.B . Create Work Order,...

Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?A . Quick Action on Opportunity to Create Work OrderB . Quick Action on...

Universal Containers wants to invoice its customers for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?A . Use Products and Price Books to track the price.B . Use Opportunity Line Items and Price Books to track...

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile Device?A . Field service mobile appB . Salesforce mobile appC . Work Order records...