Field Service Lightning Consultant exam

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?A . Create two Service Appointments, set the Related Service Appointment and Time Dependency.B . Create one Service Appointment with the total duration of the...

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?A . Give the Minimize Travel Service Objective the highest weight.B . Remove the ASAP Service Objective.C . Remove the Match Location Work Rule.D ....

Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?A . Utilize Standard Global Service Price Book Entries.B . Utilize multiple country-specific Price Books.C . Utilize country-specific Price...

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?A . Work Types, Skill Routing, Skill Requirements, Operating HoursB . Case process, Work Types, Entitlements, and...

Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?A . Work Order Line ItemsB . Service ContractC . Work OrderD ....

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?A . Create a Quick Action that will create a new Service Appointment record.B . Create a Visualforce page that will create a...

Which two configurations can companies add to brand the Field Service mobile app?A . Company logoB . Company ColorsC . Company style sheetsD . Company addressView AnswerAnswer: B

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?A . Create a Process Builder to generate a...

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.A . Open a Case and inform Customer of weekend service pricing.B...

Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?A . With Entitlement TemplatesB . With WorkflowsC . With Process BuilderD . With Work Order Types.View AnswerAnswer: C