Field Service Lightning Consultant exam

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms’ schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?A . Proactively adjust Service Contracts.B . More accurately assign Work Orders based on skills.C . Proactively adjust...

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?A . Work Order Record Types for Break-fix, Install, and Inspection.B . Work Type Line Items for Install,...

Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?A . Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.B . Set Up entitlements Process for Work Orders,...

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?A . Create a new Work Order and relate it to the previous Work Order.B . Create a new Work...

Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?A . Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians...

Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?A . Use Opportunity Line Items and Price Books to track the price.B . Use Products and Price Books to track...

Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working?A . Technician hours at client location.B . Technician work orders completedC . Technician hours travelingD . Technician hours...

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?A . Update...

Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?A . Add additional page to End Section of report.B . Add additional field to Address Section of report.C . Add additional filed to General Section of...

Universal Containers’ Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?A . Add all other Resources as Excluded Resources.B . Add the Resource as a Required Resource.C . Add the Resource as a Preferred Resource.D . Add...