Field Service Lightning Consultant exam

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?A . Attach Knowledge Articles to Work Order Line Items Only.B . Manage Attached Articles and Search the Knowledge Base.C . Attach Articles to Work Orders...

Universal Containers’ (UC) product named “Widget 1” should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on “Widget 1” at their location. What should be implemented to ensure the customer’s case automatically receives remote technical support?A . Create an...

Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?A . Establish a Preventative Maintenance program for their install base.B . Integrate IoT data from their install base to detect asset issues.C . Launch a feedback survey to their install base and...

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?A . Use Assets and define a hierarchy.B . Use a custom object to model the BoD . Use an ERP to manage the BoF . Use Products and add to an Order.View AnswerAnswer:...

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?A . Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.B...

Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?A . A change to the skills on a Work Type will affect the required skill on Work Orders previously created from...

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?A . Work Types with an Estimated Duration.B . Operating Hours for Customer Accounts.C . Work Orders with Operating Hours.D . Work Types with...

Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?A . Attachments on Cases.B . Knowledge Base on Cases.C . Custom Links on Work Orders.D . Knowledge Base on Work Orders.View...

Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?A . Parent/Child Work OrdersB . Cases OnlyC . Cases and Work OrdersD . Work Orders onlyView AnswerAnswer: A

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?A . Drag and drop the Service Appointments to other available Resources and run Optimization.B ....