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What should a Consultant recommend so the Field Technician sees only the necessary fields?
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?A . Field Technician Page LayoutsB . Field Technician Visualforce...
How should a Consultant recommend implementing statuses to support these different user groups?
Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?A . Configure Status Transitions based on Resource Type.B . Limit...
What combination of Salesforce features should a Consultant recommend to support this use case?
Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?A . Assets and Entitlements.B . Assets and Service Contracts.C . Accounts and Service Contracts.D . Accounts...
What is the appropriate order of operations as the Technician goes back online?
A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?A . Deliver Service Report, capture signature, update records, sync device.B . Capture signature, sync device, update record, deliver Service Report.C...
How can this be configured?
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?A . Include the Match Territory Work Rule in the Scheduling Policy.B . Mark the Service Territory’s Resources as Required on the Service Appointments.C . Ensure the Resource’s...
Which option should a Consultant recommend?
Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?A . Log a follow-up task on the Work Order.B . Call the Sales Team with the Opportunity.C . Create a custom filed on the Work Order.D . Create a Quick...
Which three should a Consultant set up in order to achieve this requirement?
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?A . Create Account-wide Discounts.B . Apply Promotion to the Work Order.C . Apply Price Book to the Work Order.D...
What solution should a Consultant recommend to efficiently manage installation and decommission work?
Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?A . Validation Rules and Work TypesB . Work Types and Skill RequirementsC ....
How can this be supported?
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?A . Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service...
What capability should a Consultant enable?
Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?A . Service TerritoriesB . GeotrackingC . Territory ManagementD . Location ManagementView AnswerAnswer: A
