Field Service Lightning Consultant exam

when completing a work order in the field, the technician needs to capture two signatures to ensure compliance. Which steps are needed to configure the signatures capture?A . create two service reports and add one signature block to eachB . create relevant signature types and add signature blocks to the...

universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?A . Custom gantt filterB . Custom lightning componentC . Custom report in a private report folderD . Custom list viewView AnswerAnswer: A

Universal Containers wants to equip their field technicians with access to helpful information when they are in the field . What solution should a Consultant recommend to satisfy this requirement?A . Attachments on Cases.B . Knowledge Base on Cases.C . Custom Links on Work Orders.D . Knowledge Base on Work...

Universal Containers is looking to implement Entitlement Management to meet the following requirements: 1) Any employee from the customer account is eligible for support. 2) Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?A . Accounts and AssetsB . Contacts and Service ContractsC...

which configuration can universal containers use to brand the field service lightning mobile app?A . Company coloursB . Company addressC . Company style sheetsD . Company logoView AnswerAnswer: D

A Universal Containers’ (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?A...

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time. How should the consultant make this requirement?A . Create a work rule with two required skillsB . Create a two-service crewC . Create...

Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete . How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?A . Use Workflow to...

Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work In which two ways can UC achieve this Choose 2 answersA . Leverage the match skills work rule when scheduling appointmentsB . Create skills that relate to qualifications from setup...

universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date. What are two ways a Consultant can configure maintenance plans to meet the requirements? Choose 2 answersA . Auto generate...