Field Service Lightning Consultant exam

universal containers wants to report on the volume of products installed within a specific timeframe. Which solution should the consultant utilize to meet the requirement?A . A work order related list on assetB . A custom installation date field on products consumedC . Field history tracking on assetD . The...

universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?A . field setsB . page layoutsC . mini page layoutsD . visual force pageView AnswerAnswer: B

Universal Containers wants to have more control over the geography in which their Technicians are performing work . What capability should a Consultant enable?A . Service TerritoriesB . GeotrackingC . Territory ManagementD . Location ManagementView AnswerAnswer: A

Approximately 70% of Universal Containers’ site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete . What should a Consultant recommend to streamline the creation of these work orders?A . Train Technicians to use Duplicate Work Order...

Universal container wants to ensure the technician has the correct equipment before arriving at a job site. Which two considerations should the consultant take into account when configuring? field service lightning? Choose 2 answersA . Quantity and and unit of measure are required when adding a required productB . Validation...

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms’ schedules. A Consultant suggested UC start to forecast and plan . Which two abilities does forecasting and planning provide?A . Proactively adjust Service Contracts.B . More accurately assign Work Orders based on skills.C . Proactively...

northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments. When designing the costume service representative’s user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment? Choose 2 answersA . scheduled endB . arrival window startsC ....

Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product . Which two options should a Consultant recommend when considering the setup and configuration of Price Books?A . Utilize Standard Global Service Price Book Entries.B . Utilize multiple country-specific Price Books.C . Utilize country-specific...

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service . Which two Scheduling Policies would assist to meet this initiative? Choose 2 answersA . Soft BoundariesB . Customer FirstC . High IntensityD . Emergency PolicyView AnswerAnswer: A,B

Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel. Which two configurations should a consultant implement to meet this requirement? Choose 2 answerA . Assign the appropriate skills to resources.B . Use work types with...