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How can the dispatcher update the service crew to meet those requirements?
a dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment. How can the dispatcher update the service crew to meet those requirements?A . Edit the service appointment and add a new service resource.B . Create a new service appointment with a...
What should a Consultant recommend?
Universal Containers wants to represent and track a Bill of Material (BoM) . What should a Consultant recommend?A . Use Assets and define a hierarchy.B . Use a custom object to model the BoD . Use an ERP to manage the BoF . Use Products and add to an Order.View...
How can this be achieved?
Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm . How can this be achieved?A . Use Territory-specific Operating Hours.B . Use Customer Operating Hours.C . Use Multiple Operating Hours...
How would a Partner user update the Work Order record from a mobile device?
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources . How would a Partner user update the Work Order record from a mobile device?A . Field service mobile appB . Salesforce mobile appC . Work Order...
How should the Consultant use complex work to meet this requirement?
Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this...
What should the Consultant consider when using Work Types?
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills . What should the Consultant consider when using Work Types?A . A change to the skills on a Work Type will affect the required skill on Work Orders previously created...
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?A . Scheduled start, scheduled endB . Actual start, actual endC . Earliest start permitted, due dateD . Arrival window start, arrival window endView AnswerAnswer: C
Which toe approaches will contribute to this goal?
universal containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which toe approaches will contribute to this goal? Choose 2 answersA . reduced overtime per work orderB . reduced travel time per work orderC . reduced work orders per shiftD . reduced number of territoriesView...
What should consultant leverage to ensure the right data is captured from the field service lightning mobile app?
Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order. What should consultant leverage...
Which data model should the consultant recommend to the universal container?
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which...
