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How can this be configured?
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only . How can this be configured?A . Include the Match Territory Work Rule in the Scheduling Policy.B . Mark the Service Territory’s Resources as Required on the Service Appointments.C . Ensure the...
What Configuration will support this requirement?
Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team . What Configuration will support this requirement?A . Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page...
Which two recommendations should a Consultant make?
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate . Which two recommendations should a Consultant make? Choose 2 answers.A . Publish training documentation in a closed chatter group.B . Increase training to Sales Representatives.C...
What should a Consultant implement to meet this requirement?
Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory . What should a Consultant implement to meet this requirement?A . Implement a Macro to generate Service Appointments on the existing Work Order.B ....
Which license types and quantities should the consultant recommend?
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources. Which license types and quantities should...
Which three steps should a Consultant recommend to track the number of parts consumed?
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck . Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.A . Build...
Which steps technicians follow to report that a substitute asset is installed?
Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order. Which steps technicians follow to report that a substitute asset is installed?A . Mark installed asset as "shipped" - create a new product - relate the...
How can a Consultant ensure agents can verify coverage?
Universal Containers maintains their service level agreements at the customer level only . How can a Consultant ensure agents can verify coverage?A . Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.B . Set up Entitlement Process, set up Service Contracts, display the...
Which two settings should a consultant enable to ensure the service appointments are dispatched correctly?
universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments are dispatched correctly?A . Set the number of services to drip feed...
What should a Consultant implement to assist the dispatch team?
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests . What should a Consultant implement to assist the dispatch team?A . Work Order Record Types for Break-fix, Install, and Inspection.B . Work Type Line Items for...
