Field Service Lightning Consultant exam

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick . How should the workload be assigned to other Field Technicians?A . Drag and drop the Service Appointments to other available Resources and run Optimization.B...

universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console. Which two filtering options should manager use to find the appropriate work order? Choose 2 answersA . The dispatcher console MAO and filter the list to show only desired service appointmentB...

Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks . How can this be supported using standard fields and features?A . Create Work Types for all tasks requiring an estimated versus baseline value. Train Service...

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field . Which option should a Consultant recommend?A . Log a follow-up task on the Work Order.B . Call the Sales Team with the Opportunity.C . Create a custom filed on the Work Order.D . Create a...

technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead of seeing the complete status update Which two troubleshooting...

Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?A . Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.B . Set Up entitlements Process for Work Orders,...

Geolocation tracking is enabled for universal container's for technician but should apply to full time employees How can Geolocation tracking for contractors to be disabled?A . Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractorB . Unchecked the collect service resources...

Universal containers technicians frequently need to request more parts from another inventory location when stock runs low. How can universal container technicians achieve this for each product requested?A . Create a work order line item and a product request line item.B . Create a product request and a product request...

A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement. What process should a Consultant recommend to handle this situation?A . Set the existing Service Appointment status...

Northern trail outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate technicians based on customer feedback. What are two ways the consultant can meet this requirement? Choose 2 answersA . Configure and add excluded and required required resource business objectives to scheduling...