Field Service Lightning Consultant exam

Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date . How can these certifications be manager on the Resource?A . Add the Resource Skill and track certification using reminder.B . Add the Resource Skill and create Absence once expired.C . Add the Resource Skill...

universal container is implementing work order management to better the support its clients Choose 2 answersA . Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work orderB . Create the work skill using setup. Manually...

Universal Containers’ (UC) Technicians often report seeing competitor’s assets when on-site. UC would like to run a report on which of their customers have competitive assets . How should a Consultant recommend meeting this requirement using the Field Service mobile app?A . Manually create a competitor’s Asset Record on the...

What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?A . Service Objectives and Work TypesB . Service Objectives and Work RulesC . Service Levels and Work RulesD . Service Contracts and Service Levels.View AnswerAnswer: B

Universal containers want to implement service legal agreements (SLA) for work Order. Which three considerations should the consultant take into account?A . A new entitlement process requires selecting entitlement process type.B . Milestones for the work orders can be set up from the metadata APIC . A single milestone can...

Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work . How should a Consultant recommend Configuring the new Contractor?A . Create a Capacity-based Resource and delete that...

Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this...

Which three factors should the consultant consider when recommending a routing option? Choose 3 answersA . Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometresB . Multiday work schedule only aerial routing.C . Street level routing incorporates Google map api and run...

Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?A . Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.B . Set Up entitlements Process for Work Orders,...

A customer wants to return a defective product instead of scheduling a Service Appointment. How should this product be tracked in Salesforce Field Service?A . Create a Product Request and Product Request Line Item.B . Create a Return Order and relate it to the Product.C . Create a Work Order...