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In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answersA . Google Traffic DataB . Resource’s Home BaseC . Service AppointmentsD . Resource’s Travel SpeedE . Service Appointment DependenciesView AnswerAnswer: A,B,C
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart. In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?A . Field Service Lightning Admin...
How should a Consultant recommend adhering to this business process?
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer’s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment . How should a Consultant recommend adhering to this business process?A...
How should the consultant meet the requirements utilizing the standard field service lightning data model?
Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed How should the consultant meet the requirements utilizing the...
How can Geolocation tracking for contractors to be disabled?
Geolocation tracking is enabled for universal container's for technician but should apply to full time employees How can Geolocation tracking for contractors to be disabled?A . Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractorB . Unchecked the collect service resources...
How can the dispatcher ensure the required resources are assign to the issue?
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?A . Create a new work order and assign a crewB . Create a new service appointment and assign to...
What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?
Northern trail outfitters (N T O) wants to automatically dispatch a technician’s next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician. What automated...
In which two ways should the Consultant show this relationship?
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories. In which two ways should the Consultant show this relationship? Choose 2 answersA . Add the Service Territory Location Related List on the Service Territory page layout.B...
How can a Consultant ensure agents can verify coverage?
Universal Containers maintains their service level agreements at the customer level only . How can a Consultant ensure agents can verify coverage?A . Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.B . Set up Entitlement Process, set up Service Contracts, display the...
How can this be achieved?
Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm . How can this be achieved?A . Use Territory-specific Operating Hours.B . Use Customer Operating Hours.C . Use Multiple Operating Hours...
