Field Service Lightning Consultant exam

universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments are dispatched correctly?A . Set the number of services to drip feed...

Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?A . Company style sheetsB . Company colorsC . Company logoD . Company addressView AnswerAnswer: B

The Org-Wide Default sharing for a Service Appointment is set to Private. If the Service Appointment is cancelled, which users will have visibility to the record?A . Owner of Service Appointment and members of User TerritoryB . Assigned Resources, Owner of Service Appointment and members of User TerritoryC . Assigned...

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests . What should a Consultant implement to assist the dispatch team?A . Work Order Record Types for Break-fix, Install, and Inspection.B . Work Type Line Items for...

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick . How should the workload be assigned to other Field Technicians?A . Drag and drop the Service Appointments to other available Resources and run Optimization.B...

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only . How can this be configured?A . Include the Match Territory Work Rule in the Scheduling Policy.B . Mark the Service Territory’s Resources as Required on the Service Appointments.C . Ensure the...

universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue. How should a consultant configure this using a single work order?A . Create a new work order line item for each site visit.B . Create a new product consumed for each...

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically . What should a Consultant recommend to meet this requirement?A . Create a Process Builder to generate...

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships. How should the Consultant meet this requirement?A . Use the Assets without Products report.B . Enable and customize the View Asset Hierarchy action.C . Create custom reports and reference the Parent Asset and Root...

Technician often need to generate reports in customer language Which configuration should the consultant recommend to meet the requirements?A . Update the language of the current userB . Update the default language of the organizationC . Add the language field to the contact page layoutsD . Add the service report...