Field Service Lightning Consultant exam

which object can be used to share service appointments with service resource s in field service lightning?A . Service territory memberB . Service territoryC . Work orderD . User territoryView AnswerAnswer: A

Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product . Which two options should a Consultant recommend when considering the setup and configuration of Price Books?A . Utilize Standard Global Service Price Book Entries.B . Utilize multiple country-specific Price Books.C . Utilize country-specific...

Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers . What should a Consultant recommend so the Field Technician sees only the necessary fields?A . Field Technician Page LayoutsB . Field Technician...

Universal Containers (UC) wants to deploy Knowledge to its field team. How should UC ensure its Technicians can access Knowledge Articles offline?A . Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.B . Use Work Types to assign associated Articles to Work...

universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend? Choose 2 answersA . Service appointment...

Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law . What should a Consultant recommend to implement these parameters with the most flexibility possible?A . Work Types, Resource Availabilities, and Operating HoursB . Service Territories, Resource...

Universal Containers is looking to implement Entitlement Management to meet the following requirements: 1) Any employee from the customer account is eligible for support. 2) Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?A . Accounts and AssetsB . Contacts and Service ContractsC...

universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion. What should a consultant utilize to meet this requirement?A . Work order record typesB . EntitlementsC . Work typesD . Entitlement templatesView AnswerAnswer: C

Universal containers (UC) wants to deploy knowledge to its field team. How should UC ensure its technicians can access knowledge articles offline?A . Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.B . Use work types to assign associated articles to work order.C ....

What are the two benefits of using field service lightning apps instead of Salesforce mobile apps? Choose 2 answersA . Agents view of upcoming service appointmentB . Offline access to flowC . Native customer signature captureD . Customized navigation menuView AnswerAnswer: B,C