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What approach should a Consultant recommend?
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application . What approach should a Consultant recommend?A . Create a Quick Action that will create a new Service Appointment record.B . Create a Visualforce page that will create...
Which two applications should a consultant recommend to meet this requirement?
universal container technicians have 12 mandatory company holidays each calendar year. Technician need view all of their absence records at once Which two applications should a consultant recommend to meet this requirement? Choose 2 answersA . Salesforce browser-based applicationsB . Custom mobile applicationsC . Field service lightning mobile applicationsD ....
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs . Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answersA . Products Required for Service ResourcesB . Products Required for Service...
How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?
Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install) . How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?A . Update the Case Feed and tag the associated Service Representative.B ....
How should a consultant configure the field service lightning to support this behavior?
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?A . Create one service resource and assign the relevant permission set licenseB . Create two skills records and assign them to service resources...
What should a Consultant recommend to track the price of the parts consumed?
Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets . What should a Consultant recommend to track the price of the parts consumed?A . Use Opportunity Line Items and Price Books to track the price.B . Use Products and Price Books to...
What should a Consultant take into consideration?
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders . What should a Consultant take into consideration?A . Managing page layouts and milestone trackers can be done in salesforce1.B . Creating Entitlements for Cases and Work Orders must be separated.C . Managing page...
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders . What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?A . Quick Action on Opportunity to Create Work OrderB . Quick Action...
What object relationship should the Consultant focus on to meet this requirement?
Universal Containers wants to track the work that is performed on the customer's install base. What object relationship should the Consultant focus on to meet this requirement?A . Products to AccountsB . Assets to ProductsC . Work Orders to AssetsD . Work Orders to ProductsView AnswerAnswer: D
Which two upsell activities should the CSR consider?
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire . Which two upsell activities should the CSR consider? Choose 2 answers.A . Open a Case and inform Customer of weekend service...
