Field Service Lightning Consultant exam

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined . What should a Consultant implement to achieve this requirement?A . Work Types, Skill Routing, Skill Requirements, Operating Hours B. Case process, Work Types, Entitlements,...

Universal Containers wants to equip their field technicians with access to helpful information when they are in the field . What solution should a Consultant recommend to satisfy this requirement?A . Attachments on Cases. B. Knowledge Base on Cases. C. Custom Links on Work Orders. D. Knowledge Base on Work...

Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work. What should the consultant recommend to meet this requirement?A . Create a custom Gantt action to call an apex class to reschedule appointments. B. Write a batch apex class to unscheduled low...

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments. When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? Choose 2 answersA . Scheduled End B. Arrival Window Start C....

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last . What should the Consultant implement to help achieve this goal?A . Work Types with an Estimated Duration. B. Operating Hours for Customer Accounts. C. Work Orders with Operating Hours. D. Work Types...

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field . Which option should a Consultant recommend?A . Log a follow-up task on the Work Order. B. Call the Sales Team with the Opportunity. C. Create a custom filed on the Work Order. D. Create a...

universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time. How could a service resource's timesheet be configured to track the total time spent on each step?A . Relate the...

an inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked What should the consultant leverage to meet this requirement?A . Assets B. entertainment plan C. product item D. maintenance planView AnswerAnswer: C

Universal Containers wants to process mobile payments . How can this requirement be met?A . Attach a picture of the credit card B. Add a custom filed to store the credit card number C. Create a custom payments object D. Install an AppExchange package.View AnswerAnswer: D

Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work . How should a Consultant recommend Configuring the new Contractor?A . Create a Capacity-based Resource and delete that...