Field Service Consultant exam

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this? Choose answers A. Leverage the Match Skills Work Rule when scheduling appointments. B. Leverage the Match Skills Scheduling Policy when scheduling appointments....

Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits. How should the consultant configure this?A . Create the products and the installation kits as unsterilized inventory. B. Create the products and the installation kits as serialized inventory. C. Creak...

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician. What should the Consultant recommend to meet this requirement?A . Create and schedule independent Work Orders...

To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date. How should the Consultant meet this requirement?A . Define a generation horizon of 14 days. B. Define a generation timeframe of 14 days....

An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?A . Create one service resource and assign the relevant permission set license B. Create two skills records and assign them to service resources...

Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders. Which three considerations should the Consultant take into account? Choose 3 answersA . An Entitlement Process must be applied to both Cases and Work Orders. B. Milestones for Work Orders can be configured in Setup. C. Milestones for...

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue. Which sequence of steps should a Consultant recommend to dispatch the Technician?A . Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment. B. Create Work Order,...

Universal Containers’s Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose 2 answersA . Salesforce browser-based application B. Salesforce Field Service mobile application C. Custom mabile application...

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete. Which feature should the Consultant use to reduce travel time and increase Technician productivity?A . Reschedule Appointment...

A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the Technician must complete one appointment before starting the next. The agent wants to make...