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How can geolocation tracking for contractors be disabled?
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees. How can geolocation tracking for contractors be disabled?A . Set the Geolocation Update Frequency field to zero for contractors. B. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it...
How can a Consultant ensure agents can verify coverage?
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?A . Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout. B. Set up Entitlement Process, set up Service Contracts, display the related...
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments. When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? Choose 2 answersA . Scheduled End B. Arrival Window Start C....
Which three Field Service processes should a Consultant recommend to accomplish this goal?
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.A . Adjust Scheduling Policy B. Knowledge Base C. Customer Entitlements D. Dispatching E. SchedulingView AnswerAnswer: A,B,D
Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?
Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?A . Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders. B. Set Up entitlements Process for Work Orders,...
Which three options are available to the Dispatcher?
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answersA . Select a Service Appointment from the list, press the “Edit” action and allocate the Resource. B....
Which three considerations should the Consultant take into account?
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders. Which three considerations should the Consultant take into account? Choose 3 answersA . An Entitlement Process must be applied to both Cases and Work Orders. B. Milestones for Work Orders can be configured in Setup. C. A new...
What are two ways the consultant can meet this requirement?
Northern trail outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate technicians based on customer feedback. What are two ways the consultant can meet this requirement? Choose 2 answersA . Configure and add excluded and required required resource business objectives to scheduling...
What should a Consultant take into consideration?
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?A . Managing page layouts and milestone trackers can be done in salesforce1. B. Creating Entitlements for Cases and Work Orders must be separated. C. Managing page layouts...
Which configuration should a Consultant recommend for the Scheduling Policy?
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. Which configuration should a Consultant recommend for the Scheduling Policy?A . Match Fields B. Preferred Resources C. Match Boolean D. Required Resources.View AnswerAnswer: C
