- All Exams Instant Download
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed. Which two configurations should a Consultant implement to prevent Work Orders from being closed? Choose 2 answersA . Custom Work Order Escalation Rules B. Custom Approval Process on Work Orders C. Custom...
Which Gantt chart filter option should a Consultant recommend to provide this information?
Universal Containers wants to identify which resources need more or fewer appointments. Which Gantt chart filter option should a Consultant recommend to provide this information?A . Select Date Resolution on the Hours Tab. B. Select Travel Time and Breaks as skills on the Skills Tab. C. Select Hours, Absences and...
How should a Consultant configure Salesforce Field Service to track the work performed?
Each container consists of multiple parts that are tracked by Asset records. Universal Containers’s customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges. How should a Consultant configure Salesforce Field Service to track the work performed?A . Create a...
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day. How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?A . Three Service Territories with fewer than 50 resources B. Two Service Territories that split the Service Resources evenly C....
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments. When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? Choose 2 answersA . Scheduled End B. Arrival Window Start C....
Which feature should the Consultant recommend to meet the requirement?
Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift. Which feature should the Consultant recommend to meet the requirement?A . Service Appointment Reports B. Service Resource Dashboard C. Street-level Routing D. Aerial RoutingView AnswerAnswer: C Explanation: This option allows visualizing the planned travel...
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answersA . Jobs can take longer than the available resources hours in a day. B. jobs need to be performed at the same site on the same day of the week. C. jobs require multiple stages...
Which licensing will be required for the Field Service Schedule Optimization user?
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation. Which licensing will be required for the Field Service Schedule Optimization user? A. Resource License B. Salesforce License C. Dispatcher License D. Scheduling LicenseView AnswerAnswer: D Explanation: The Scheduling License in Salesforce Field Service grants users...
What should a Consultant recommend to meet this requirement?
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion. What should a Consultant recommend to meet this requirement?A . Post to the Service Appointment Chatter feed. B. Change the Status field on the Service Appointment. C. Adjust...
How should a Consultant provide access to the Salesforce Field Service mobile app?
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them. How should a Consultant provide access to the Salesforce Field Service...
