CSA exam

What is (are) best practice(s) regarding users/groups/roles? Choose 2 answersA . You should never assign roles to groups.B . You should assign roles to users.C . You should assign roles to groupsD . You should add users to groupsView AnswerAnswer: C,D

What is the purpose of flagging an article in a knowledge base?A . To mark an article to read later.B . Allow a user to submit feedback about an articleC . Reporting an errorView AnswerAnswer: B

Which plugin allows users to install multiple applications, application-customizations. or plugins at once?A . Application Integration and Plugin Delivery (A1PD) SpokeBatch InstallB . Continuous Integration and Continuous Delivery (CICD) SpokeBatch InstallC . Multiple Integration and Process Delivery (MIPD) SpokeBatch InstallD . Quick Integration and Multiple Delivery (QIMD) SpokeBatch InstallView AnswerAnswer:...

Where would you go in ServiceNow to order services and products offered by various departments?A . Service CatalogB . Self ServiceC . Service DepartmentD . Customer ServiceView AnswerAnswer: A

There are _____ common types of Interfaces (Numeric Value) 6: There are six common types of interfacesA . Homepage: Consists of navigational elements, functional controls, and platform information.B . List: Display records from a data table, as well as allow you to edit the record information using the List Editor...

Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.A . TrueB . FalseView AnswerAnswer: A

What is a Notification?A . A new Knowledge article created by a Business RuleB . A tool for alerting users that events that concern them have occurredC . A message through Connect related to a Change RequestD . An email file attachmentView AnswerAnswer: B

Which one of the following statements is true about Column Context Menus?A . It displays actions such as creating quick reports, configuring the list, and exporting dataB . It displays actions related to filtering options, assigning tags, and searchC . It displays actions related to viewing and filtering the entire...

Which of the following is used to categorize, flag, and locate records?A . SearchB . FavoritesC . TagsD . BookmarksView AnswerAnswer: C

When working on a form, what is the difference between Insert and Update operations?A . Insert creates a new record and Update saves changes, both remain on the formB . Insert creates a new record and Update saves changes, both exit the formC . Insert saves changes and exits the...