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Which solution will meet these requirements?
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements: • Agents need to collaborate with other teams. • The product development team needs to be alerted on high-priority cases for specific products. Which solution will meet these requirements?A . Use Process...
Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting?
Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting?A . Service Console MacrosB . Lightning Guided EngagementC . Path for CasesD . Lightning Flow ComponentView AnswerAnswer: B
What feature should a consultant configure to meet this requirement?
Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions. What feature should a consultant configure to meet this requirement?A . Push NotificationsB . Case FeedC . Omni-channel SupervisorD . Next Best ActionsView AnswerAnswer: C
Which solution should a consultant recommend?
Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB. Which solution should a consultant recommend?A . Web-to-CaseB . Outlook...
What should be used for migration functionality?
Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment. What should be used for migration functionality?A . Visual Studio Code and change setsB . Mass Transfer Records, change sets, and Visual Studio CodeC ....
What is the recommended method to meet the requirements?
Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate data. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case. What is the recommended method to meet...
Milestones can be added to which three object types? Choose 3 Answers
Milestones can be added to which three object types? Choose 3 AnswersA . Work orderB . CaseC . ServiceD . EntitlementE . AccountView AnswerAnswer: A, B
Which approach should be used for the data migration?
A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live. Which approach should be used for the data migration?A . Prepare, Plan, Test, Execute, ValidateB . Plan, Prepare, Test, Execute, ValidateC...
Which search mechanism should be used to find case comments from within the lightning service console?
Which search mechanism should be used to find case comments from within the lightning service console?A . Search utility componentB . Comment search componentC . Comments list viewD . Global searchView AnswerAnswer: D
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team. What should the consultant recommend to address this problemA . Configure Case Assignment Rules to use Queues.B . Configure Omni-Channel Routing Model as Most Available.C . Configure Case Assignment Rules to...
