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Which of the following cannot be defined or set through a Catalog UI Policy?
Which of the following cannot be defined or set through a Catalog UI Policy?A . Setting a variable to mandatory B. Apply a requirement to all form views C. Setting a catalog category to visible D. Setting a variable to read-onlyView AnswerAnswer: B
When these catalogs are created, in which table would the definition be stored?
Your customer needs different catalogs for: Human Resources - employee facing - for submitting requests to HR Customer - external customer facing - for ordering company products and services When these catalogs are created, in which table would the definition be stored?A . Business Services Catalog [bs_catalog] B. Catalog [sc_catalog] C. Service...
Released in Quebec, what tool enables you to delegate the creation and maintenance of common and simple use case Catalog Items to business users?
Released in Quebec, what tool enables you to delegate the creation and maintenance of common and simple use case Catalog Items to business users?A . Catalog Wizard B. Catalog Designer C. Catalog Item Builder D. Catalog BuilderView AnswerAnswer: D
In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.
In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.A . They are automatically canceled B. They are automatically closed C. They are automatically assigned to the Change assignee and closed D. An...
What do you recommend that they confirm, before submitting the bug report?
A tester wants to submit a bug report, because they are not able to see the Communicate Fix link under the Related Links on the Problem form. What do you recommend that they confirm, before submitting the bug report? (Choose two.)A . Tester is impersonating a user with communications.manager role...
What feature would you use to meet this requirement?
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem...
Which incident management roles are activated by installing the ITSM Roles plugin (com.snc.itsm.roles)? (Choose two.)
Which incident management roles are activated by installing the ITSM Roles plugin (com.snc.itsm.roles)? (Choose two.)A . sn_incident_read B. itsm_incident_read C. incident_manager D. sn_incident_write E. itsm_incident_writeView AnswerAnswer: AD
When using the Knowledge - instant Retire workflow, how does the Valid to date enact a Knowledge article?
When using the Knowledge - instant Retire workflow, how does the Valid to date enact a Knowledge article?A . On Valid to date, article is automatically retired B. On Valid to date, retire notification is sent to the Knowledge article author C. On Valid to date, retire notification is sent to the...
Which Agent workspace feature gives agents automatic search results that show possible solutions for records they open?
Which Agent workspace feature gives agents automatic search results that show possible solutions for records they open?A . Chat Bot B. Related Search Results C. Knowledge Bases D. Intelligent Agent E. Agent AssistView AnswerAnswer: E
Which tool allows process owners to use natural language to automate approvals, tasks, notifications and other record operations with little to no code?
Which tool allows process owners to use natural language to automate approvals, tasks, notifications and other record operations with little to no code?A . Workflow Mapper B. Workflow Manager C. Flow Designer D. Flow Dashboard E. Process DesignerView AnswerAnswer: C
