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What tools are available to the assignee to help resolve an Incident? (Choose two.)
What tools are available to the assignee to help resolve an Incident? (Choose two.)A . Knowledge Articles B. Workarounds C. CI Class Manager D. Incident Overview Dashboard E. Enterprise CMDB DashboardView AnswerAnswer: AB
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?A . Reports B. CI Class Manager C. Application Menus D. Dependency ViewView AnswerAnswer: B
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?A . Incident SLA clock is un-paused B. Incident record is updated, per the action's script C. Auto-reply sent to sender, recommending they use Portal chat D. Incident record is re-set to state = attention requiredView...
What Now Create assets do you recommend they review, to prepare?
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop. What Now Create assets do you recommend they review, to prepare? (Choose two.)A . Service Catalog and Request Mgmt - Workshop...
Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table?
Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table? A . Just CIs defined directly in cmdb_ci_computer B. CIs defined directly in cmdb_ci_computer and all parent classes C. CIs defined directly in cmdb_ci_computer and all child classesView AnswerAnswer: C
What could you do on the incident form, for the Assignment Group field, to resolve this issue?
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support. You have confirmed that: The Network Support group record has the Group types: Incident and Change The Network CAB group record has the Group type: Change What could you do...
Problem and Problem Task records, move automatically from New to Assess states, when which fields are filled? (Choose two.)
Problem and Problem Task records, move automatically from New to Assess states, when which fields are filled? (Choose two.)A . Short Descriptor B. State C. Assigned to D. Configuration ItemView AnswerAnswer: BC
In the CAB workbench, what are some ways the CAB manager can identify the Change requests to be added to a particular meeting agenda? (Choose two.)
In the CAB workbench, what are some ways the CAB manager can identify the Change requests to be added to a particular meeting agenda? (Choose two.)A . Change requests meeting different conditions, like Risk level or Type B. Change requests planned within a certain date range C. Use any of the options...
When using the Email Client, what is the difference between an Email Template and a Quick Message?
When using the Email Client, what is the difference between an Email Template and a Quick Message?A . Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot B. Email Template is defined and automatically applied when the...
When a user clicks on the Communicate workaround UI action on the Problem form, what happens?
When a user clicks on the Communicate workaround UI action on the Problem form, what happens?A . Workaround is written to the Comments field on any open Incident associated with the problem B. Workaround is written to the Workaround field on any incident associated with the problem C. Workaround is written to...
