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When creating a catalog, which field specifies who can edit, update, and delete catalogs, categories, and catalog items?
When creating a catalog, which field specifies who can edit, update, and delete catalogs, categories, and catalog items?A . Manager B. Contributors C. Owner D. EditorsView AnswerAnswer: A
How would you modify the quick view frame?
A customer requests that when the Service Desk agent clicks on the information icon for the Caller's name, the quick view frame shows only the following fields: User name - Manager name - Email Address - Employee ID - How would you modify the quick view frame?A . Update the...
How do you meet this requirement?
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)A . Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date B. Update the incident_close UI action script C. From the Incident Properties application,...
What tools are available to the assignee to help resolve an Incident? (Choose two.)
What tools are available to the assignee to help resolve an Incident? (Choose two.)A . Known Errors B. Resolutions from similar incidents C. CI Class Manager D. Incident Overview Dashboard E. Enterprise CMDB DashboardView AnswerAnswer: AB
How do you describe the relationship between a Knowledge article and a Knowledge base category?
How do you describe the relationship between a Knowledge article and a Knowledge base category?A . Articles can only be published to one category B. Articles must be published to at least one category C. Articles must be approved by the selected category owner D. Articles can be published to a category and...
Which type of catalog item should be used to create an incident record from the portal?
Which type of catalog item should be used to create an incident record from the portal?A . Incident Template B. Request Item C. Order Guide D. Record ProducerView AnswerAnswer: D
How are Releases related to Projects?
How are Releases related to Projects?A . Project tasks and Release tasks are interchangeable B. Projects can be part of one or more releases C. Project features are components of a release D. Projects need to be completed before releases can be defined E. Projects are used to do root cause analysis for releasesView...
What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?
What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?A . Service portfolio management B. Catalog item management C. Service mapping D. Service catalog managementView AnswerAnswer: D
What approach should you suggest?
Your customer needs help defining Category values for the Problem records. What approach should you suggest? (Choose two.)A . Re-use existing categories from legacy systems B. Define categories based on the customer’s CMDB classes C. Re-use existing categories from incident management D. Define categories based on ITIL problem taxonomyView AnswerAnswer: BC
Which of the following are users able to do when configuring stages in Flow Designer? (Choose two.)
Which of the following are users able to do when configuring stages in Flow Designer? (Choose two.)A . Display the stages to the requester B. Create any number of stages C. Import a copy of a pre-defined stage set D. Define the stage set in a subflowView AnswerAnswer: BC
