CIS-HR exam

What does ServiceNow now call the HR application?A . HRDS - HR Deliver ServiceB . HRSM - HR Service ManagementC . HRMS - HR Management SystemD . HRSD - HR Service DeliveryView AnswerAnswer: D Explanation: Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/hr-service-delivery.html

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)A . Document TemplateB . Upload FileC . HR Service TemplateD . User CriteriaE . HR TemplateF . HR ProfilesG . HR CriteriaView AnswerAnswer: BDFG Explanation: Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_CreateBulkCases.html

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?A . Add the Delegated Developer role to your User recordB . From the User dropdown in the banner, elevate your role to security_adminC...

How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?A . All employees will see the same informationB . Client roles automatically limit what is visible to employeesC . Using User CriteriaD . Using HR CriteriaView AnswerAnswer: C Explanation: Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/task/CreateModHRContType.html

How many User Criteria Records may be applied to a single KB or KB Article?A . Only twoB . Only threeC . UnlimitedD . Only oneView AnswerAnswer: A Explanation: Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0550924

Which of the following are examples of HR application scopes? (Choose four.)A . Human Resources: COEB . Human Resources: CoreC . Human Resources: KnowledgeD . Human Resources: IntegrationsE . Human Resources: Lifecycle EventsF . Human Resources: GlobalG . Human Resources: Service PortalView AnswerAnswer: BDEG

What kind of records do HR Requests create?A . HR IncidentsB . HR FilesC . HR ProblemsD . HR CasesView AnswerAnswer: D Explanation: Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-record-producer.html

What defines an employee's access to the HR Service Portal /Employee Service Center?A . Group membershipB . User CriteriaC . HR CriteriaD . Client RolesView AnswerAnswer: D Explanation: Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ClientRoles.html

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?A . Matching RulesB . Client RulesC . ACLsD . Escalation RulesView AnswerAnswer: A Explanation: Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/task/t_CreateAnAssignmentRule.html

What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)A . This ensures that HR has control over further HR configurations.B . The HR Admin role should remain a part of the system Admin role.C...