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What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?
What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?A . InitiationB . QualificationC . Analyze and ImproveD . Delivery and ConfirmationView AnswerAnswer: B
Where can dispatchers view the location history of field agents to track and review their activities over a historical period?
Where can dispatchers view the location history of field agents to track and review their activities over a historical period?A . Agent Location History MapB . Territory ManagementC . Dispatch MapD . My Dispatch QueueView AnswerAnswer: A
Map page markers, map filters, and map data are key components of what?
Map page markers, map filters, and map data are key components of what?A . Territory ManagementB . GeolocationC . Dispatcher WorkspaceD . Advanced Map PagesView AnswerAnswer: C
Where can dispatchers view real-time locations of agents?
Where can dispatchers view real-time locations of agents?A . Agent mapB . My task mapC . Manager mapD . Dispatch mapView AnswerAnswer: A
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)A . Type of work not preferredB . Skills mismatchC . Not a preferred customerD . Parts unavailableView AnswerAnswer: B,D
When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)
When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)A . The parts scheduling plugin is activatedB . The Reserve parts in agent stockroom configuration option is enabledC . The field agent has preferred stockrooms definedD . The part is available...
Field Service Management (FSM) is a solution for anything that uses which of the following? (Choose three.)
Field Service Management (FSM) is a solution for anything that uses which of the following? (Choose three.)A . ProblemsB . SkillsC . LocationsD . TimeE . RequestsF . IncidentsView AnswerAnswer: B,C,D
What state must a work order request be in to set dependencies for work order tasks?
What state must a work order request be in to set dependencies for work order tasks?A . DraftB . ApprovedC . QualifiedD . Waiting ApprovalE . Awaiting QualificationView AnswerAnswer: E
Location, skills, and availability are used to determine what?
Location, skills, and availability are used to determine what?A . The best field agent for a taskB . Customer preferred techniciansC . Work order qualificationD . Agent schedulesView AnswerAnswer: A
What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?
What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?A . A system properlyB . Unassignment constraintsC . Agent task rejection preferencesD . Multiple assignment rulesView AnswerAnswer: A
