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How are dispatch groups that can be selected from work order tasks filtered?
How are dispatch groups that can be selected from work order tasks filtered?A . By ManagerB . By Location coverageC . By Group typeD . By Group membersView AnswerAnswer: B
Which operational role typically creates personal events for an agent's calendar?
Which operational role typically creates personal events for an agent's calendar?A . wm_managerB . wm_agentC . wm_dispatcherD . wm_adminView AnswerAnswer: B
What do administrators use to create questionnaires for work orders and work order tasks?
What do administrators use to create questionnaires for work orders and work order tasks?A . Process Automaton DesignerB . Targeted CommunicationC . Survey DesignerD . Assessment DesignerView AnswerAnswer: C
What state do work order tasks need to be in for dynamic scheduling to assign them?
What state do work order tasks need to be in for dynamic scheduling to assign them?A . QualifiedB . Ready for lispatchC . Pending dispatchD . ApprovedView AnswerAnswer: C
When using territory management, what can field service admins assign to an individual or group?
When using territory management, what can field service admins assign to an individual or group?A . SkillsB . PartsC . RoutesD . LocationsView AnswerAnswer: D
What does it mean when you set a work order task as an upstream task?
What does it mean when you set a work order task as an upstream task?A . The downstream task must he approved before completing an upstream taskB . The task must he completed before any downstream tasks can be startedC . The task is dependent on another work order requestD...
What sets and enforces the order in which a single field agent or multiple field agents perform the tasks assigned to them?
What sets and enforces the order in which a single field agent or multiple field agents perform the tasks assigned to them?A . Work Order QualificationB . Circular relationshipsC . Work Order DependenciesD . Work order templatesView AnswerAnswer: C
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?A . Reactive field serviceB . Internal field serviceC . External field serviceD . Predictive field serviceView AnswerAnswer: B
What allows for more accurately tracking agent’s locations through mobile devices?
What allows for more accurately tracking agent’s locations through mobile devices?A . GeolocationB . Work groupsC . Work order templatesD . Service level agreementsView AnswerAnswer: A
Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)
Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)A . Notify - Twilio Direct DriverB . Notification Preferences for Field ServiceC . Push Notifications for Field ServiceD . Field Service Management - Customer ExperienceView AnswerAnswer: A,D
