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When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?
When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?A . Both tasks are automatically- reassignedB . Both tasks are automatically assignedC . A warning is displayed and dispatcher confirmation is requiredD . The higher...
What feature reorders an agent’s tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?
What feature reorders an agent’s tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?A . Dynamic SchedulingB . Route OptimizationC . Dispatch WorkflowD . Appointment BookingView AnswerAnswer: B
Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?
Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?A . Outlook calendarB . Agent calendarC . Team calendarD . Google calendarView AnswerAnswer: C
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)A . Not a preferred customerB . Type of work not preferredC . Parts unavailableD . Customer unavailableE . Stalls mismatchF . Schedule conflictView AnswerAnswer: C,D,E,F
cases?
What can customer service agents use to create and view associated work order tasks for customer cases?A . Agent workbenchB . Service portalC . Agent workspaceD . Dispatcher workspaceView AnswerAnswer: C
When can work order tasks be dispatched?
When can work order tasks be dispatched?A . Parts have been sourcedB . Field agent is assignedC . Customer books an appointmentD . Dispatch group is assignedView AnswerAnswer: B
In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?
In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?A . Labor rate cardsB . Time sheet policiesC . Time worked categoriesD . Standard rate typesView AnswerAnswer: C
Reactive, Planned, and Predictive are examples of what?
Reactive, Planned, and Predictive are examples of what?A . Work order templatesB . Field service productsC . Field service modelsD . ServiceNow maturity levelsView AnswerAnswer: C
What field service model is used for maintenance at regular intervals?
What field service model is used for maintenance at regular intervals?A . PredictiveB . ProjectC . ReactiveD . PlannedView AnswerAnswer: D
What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?
What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?A . Time sheet portalB . Worker portalC . Resource workbenchD . Planning consoleView AnswerAnswer: A
