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Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.A . sn_shn.max_num_alerts B. sn_shn.note_preferences C. sn_shn.popup_widthView AnswerAnswer: C
Match the business rule to its function in the Self-Service Portal
HOTSPOT Match the business rule to its function in the Self-Service Portal. View AnswerAnswer:
Match the definitions for roles relationships
HOTSPOT Match the definitions for roles relationships. View AnswerAnswer:
What one of the following is optional when creating a Catalog workflow?
What one of the following is optional when creating a Catalog workflow?A . Publishing the workflow B. Defining workflow activities C. Approving the workflow D. Managing workflow versionsView AnswerAnswer: D Explanation: Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workflowadministration/task/t_CrtWkflwNewSvcCtlgItm.html
Which of the following is a condition for matching rules?
Which of the following is a condition for matching rules?A . Agent domain B. Assignment C. Switching D. Specific case attributesView AnswerAnswer: B Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/case-assignment-matching-rules.html
If only one user reports a content for moderation, the content will be hidden.
If only one user reports a content for moderation, the content will be hidden.A . True B. FalseView AnswerAnswer: B Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-communities/task/approve-reject-content.html
How many outbound email accounts are supported in Customer Service Management?
How many outbound email accounts are supported in Customer Service Management?A . One B. Unlimited C. Two D. One per business serviceView AnswerAnswer: A Explanation: Reference: https://community.servicenow.com/community?id=community_question&sys_id=8c8a948f1bc3cc50ada243f6fe4bcba4
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)A . Zboot the instance B. Disable the Case Interceptor C. Remove the Demo Data via a HI...
Who can create a customer service case from a community discussion? (Choose two.)
Who can create a customer service case from a community discussion? (Choose two.)A . Customer service agent (sn_customerservice_agent) B. Proxy case creator (sn_customerservice.proxy_case_creator) C. Partner (sn_customerservice.partner) D. Case Viewer (sn_customerservice.case_viewer)View AnswerAnswer: A,B Explanation: Reference: https://docs.servicenow.com/bundle/paris-customer-service-management/page/product/customer-communities/concept/case-management-integration.html
Entitlements specify the level of service provided to customers.
Entitlements specify the level of service provided to customers.A . False B. TrueView AnswerAnswer: B Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_ContractsAndEntitlements.html
