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Which of the following roles cannot update a consumer’s record?
Which of the following roles cannot update a consumer’s record?A . sn_customerservice_agentB . sn_customerservice_managerC . sn_customerservice.consumer_agentD . adminView AnswerAnswer: A Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/task/create-a-consumer-record.html
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)A . Manage requestsB . Execute assigned tasksC . Close work ordersD . Manage casesE . Manage assetsView AnswerAnswer: B, C, D Explanation: When your mobile device is offline,...
What do blue circles in the timeline of a case form represent?
What do blue circles in the timeline of a case form represent?A . NoteB . StateC . ActivityD . CommentView AnswerAnswer: B Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseTimeline.html
What are the Forum User Types? (Choose three.)
What are the Forum User Types? (Choose three.)A . AdminB . RegisteredC . PublicD . CustomE . ModeratorView AnswerAnswer: B, C, E Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-communities/concept/communities-permissions.html
Regarding Account Teams, what is the purpose of marking a role as 'unique'?
Regarding Account Teams, what is the purpose of marking a role as 'unique'?A . The role then becomes a child responsibilityB . Ensure there is a dedicated account manager for that accountC . The role then becomes a parent responsibilityD . Prevent the same role being used on different customer...
Match the definitions for roles relationships
HOTSPOT Match the definitions for roles relationships. View AnswerAnswer:
What CSM entity would you recommend ACME to store the customer’s Twitter profile details?
ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?A . AccountB . Not supportedC . ConsumerD . Social ProfileE . Personnel FileView AnswerAnswer: D
What role does the Engagement Manager play before the Workshop? (Choose two.)
What role does the Engagement Manager play before the Workshop? (Choose two.)A . Project ManagerB . Acts as intermediaryC . Provides answers to technical problemsD . Assists with technical requirementsView AnswerAnswer: A, D Explanation: Reference: https://jobs.jobvite.com/servicenow/job/oKxz8fwI
With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?
With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?A . After 3 daysB . After 5 daysC . After 1 dayD . After 7 daysView AnswerAnswer: B
Predictive Intelligence improves Case management by:
Predictive Intelligence improves Case management by:A . Predicting what values should have gone into empty fields in historical recordsB . Reducing the number of records needed to accurately predict a valueC . Replacing legacy routing rulesD . Predicting Case values without manual interventionView AnswerAnswer: D
