CIS-CSM exam

What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)A . Define the Business Pain PointsB . Provide consistent service to customersC . Have a clear understanding of the use casesD . Define the number of hours needed to develop the associated requirementsE . Implementation...

What should be part of the pre-engagement collateral?A . Frequently Asked Questions (FAQ)B . Scoping GuideC . Customer Service roles templateD . Stock Keeping Unit (SKU) and pricing sheetView AnswerAnswer: C Explanation: Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/ds­sim.pdf (2)