CIS-CSM exam

From a security perspective, scoping brings several benefits: (Choose two.)A . Improves instance security by limiting accessibility to other applications on the instance B. Provides CSM teams the autonomy and control needed to configure and manage the CSM application, but not the CSM Service Portals C. IT can manage and...

What are common types of application record data that are imported during a CSM data migration? (Choose two.)A . Knowledge Article B. Accounts C. Chat D. CaseView AnswerAnswer: B,D

In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)A . Blocked by approval B. Blocked by case task C. Blocked internally and by customer D. Blocked by internallyView AnswerAnswer: A,B

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can: Options are:A . Escalate the chat to virtual agent B. Create a record, such as an incident or a case C. Escalate the chat to another agent D. Respond to questionsView AnswerAnswer:...

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?A . Maybe B. No C. Yes D. I don't knowView AnswerAnswer: C

Why does the implementation team need to deliver core functionality to the customer as quickly as possible?A . To expand the technical reach B. To facilitate the requirement gathering during the workshops C. To complete any complex customizations early enough D. To realize near-term ROI (Return on Investment)View AnswerAnswer: D

ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?A . Account B. Not supported C. Consumer D. Social Profile E. Personnel FileView AnswerAnswer: D

Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.A . sn_shn.max_num_alerts B. sn_shn.note_preferences C. sn_shn.popup_widthView AnswerAnswer: C

HOTSPOT Match the business rule to its function in the Self-Service Portal. View AnswerAnswer:

HOTSPOT Match the definitions for roles relationships. View AnswerAnswer: