CIS-CSM exam

What should be part of the pre-engagement collateral?A . Frequently Asked Questions (FAQ)B . Scoping GuideC . Customer Service roles templateD . Stock Keeping Unit (SKU) and pricing sheetView AnswerAnswer: C Explanation: Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/ds­sim.pdf (2)