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Information about a customer’s service contract is found in Knowledge.
Information about a customer’s service contract is found in Knowledge.A . FalseB . TrueView AnswerAnswer: A Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_ContractsAndEntitlements.html
What action is required to enable agents to create an incident record for a case?
What action is required to enable agents to create an incident record for a case?A . They must be assigned with the read role for incidentB . They must be assigned with the itil roleC . They must be assigned with the snc_intemal roleD . They must be assigned with...
Which application must be activated to enable customers to check in on-line for future appointments?
Which application must be activated to enable customers to check in on-line for future appointments?A . Business LocationB . Walk-Up ExperienceC . Field Service ManagementD . Service OrganizationView AnswerAnswer: B Explanation: Reference: https://docs.servicenow.com/bundle/rome-customer-service-management/page/product/customer-service-management/task/csm-walkup-enable-appt-booking.html
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
What are common types of application record data that are imported during a CSM data migration? (Choose two.)A . Knowledge ArticleB . AccountsC . ChatD . CaseView AnswerAnswer: A, B
From a service provider’s perspective, is the following a product or an asset?
From a service provider’s perspective, is the following a product or an asset? A cable modem model that the service provider sells.A . ProductB . AssetView AnswerAnswer: A Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/c_ContractsAndEntitlements.html
Special Handling Notes can apply to which one of the following based on specific attributes?
Special Handling Notes can apply to which one of the following based on specific attributes?A . DomainB . ContactC . HolidayD . VIPView AnswerAnswer: B Explanation: https://killexams.com/demo-download/Servicenow-CIS-CSM
Which role is responsible for creating the unique registration code for each account?
The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?A . Customer Service Manager (sn_customerservice_manager)B . System administrator (admin)C . Service organization administrator (sn_customerservice.service_organization_admin)D . Customer admin (sn_customerservice.customer_admin)View AnswerAnswer: B
Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?
Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?A . The field is not based of the customers profile time zoneB . The field is active in the base formC . The field is always based on the system time...
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)A . Manage cases on behalf of customer service agentsB . Create cases on behalf of customersC . Manage requests on behalf of customer service agentsD . Create requests on behalf of customersE . Manage major incident communication...
What are features of Customer Service Management? (Choose four.)
What are features of Customer Service Management? (Choose four.)A . Timed AuditsB . Service EntitlementsC . Demand ManagementD . Service ProspectingE . Real-time SLAsF . Service ContractsG . Skills-based routingView AnswerAnswer: B,C, E, G
