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Which of the following would BEST facilitate this transition?
Due to continually missed service level agreements (SLAs), an enterprise plans to terminate its contract with a vendor providing IT help desk services. The enterprise s IT department will assume the help desk-related responsibilities. Which of the following would BEST facilitate this transition?A . Requiring the enterprise architecture (EA) be...
Senior management wants to promote investment in IT, but is uncertain that associated risks are being properly identified.
Senior management wants to promote investment in IT, but is uncertain that associated risks are being properly identified. The BEST way to address this concern is to:A . engage an external consultant to develop risk scenarios.B . appoint an IT representative to the business risk committee.C . assign an IT...
Which of the following is the PRIMARY element in sustaining an effective governance framework?
Which of the following is the PRIMARY element in sustaining an effective governance framework?A . Identification of optimal business resourcesB . Establishment of a performance metric systemC . Ranking of critical business risksD . Assurance of the execution of business controlsView AnswerAnswer: B
The CIO of a financial services company is tasked with ensuring IT processes are in compliance with recently instituted regulatory changes.
The CIO of a financial services company is tasked with ensuring IT processes are in compliance with recently instituted regulatory changes. The FIRST course of action should be to:A . align IT project portfolio with regulatory requirements.B . create an IT balanced scorecard.C . identify the penalties for noncompliance.D ....
A global enterprise is experiencing an economic downturn and is rapidly losing market share. IT senior management is reassessing the core activities of the business, including IT, and the associated resource implications. Management has decided to focus on its local market and to close international operations. A critical issue from a resource management perspective is to retain the most capable staff.
A global enterprise is experiencing an economic downturn and is rapidly losing market share. IT senior management is reassessing the core activities of the business, including IT, and the associated resource implications. Management has decided to focus on its local market and to close international operations. A critical issue from...
Which of the following would BEST demonstrate the effectiveness of the reorganization?
Six months ago, an enterprise's CIO reorganized IT to improve service delivery to the business. Which of the following would BEST demonstrate the effectiveness of the reorganization?A . The number of help desk callsB . A balanced scorecardC . A survey of IT staffD . IT cost reductionView AnswerAnswer: B
Which of the following is the BEST approach to ensure all business units work toward remediating these issues?
An enterprise experiencing issues with data protection and least privilege is implementing enterprise-wide data encryption in response. Which of the following is the BEST approach to ensure all business units work toward remediating these issues?A . Develop key performance indicators (KPIs) to measure enterprise adoption.B . Integrate data encryption requirements...
Which of the following is MOST important to effectively initiate IT-enabled change?
Which of the following is MOST important to effectively initiate IT-enabled change?A . Establish a change management process.B . Obtain top management support and ownership.C . Ensure compliance with corporate policy.D . Benchmark against best practices.View AnswerAnswer: A
When evaluating benefits realization of IT process performance, the analysis MUST be based on;
When evaluating benefits realization of IT process performance, the analysis MUST be based on;A . key business objectives.B . industry standard key performance indicators (KPIs).C . portfolio prioritization criteria.D . IT risk policies.View AnswerAnswer: A
The BEST way to manage continuous improvement of governance-related processes is to:
The BEST way to manage continuous improvement of governance-related processes is to:A . assess existing process resource capacities.B . define accountability based on roles and responsibilities.C . apply effective quality management practices.D . require third-party independent reviews.View AnswerAnswer: C
