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An IT department outsourced application support and negotiated service level agreements (SLAs) directly with the vendor Although the vendor met the SLAs business owner expectations are not met and senior management cancels the contract.
An IT department outsourced application support and negotiated service level agreements (SLAs) directly with the vendor Although the vendor met the SLAs business owner expectations are not met and senior management cancels the contract. This situation can be avoided in the future by:A . improving the business requirements gathering processB...
While assessing the feasibility of introducing new IT practices and standards into the IT governance framework, it is CRITICAL to understand an organization's:
While assessing the feasibility of introducing new IT practices and standards into the IT governance framework, it is CRITICAL to understand an organization's:A . culture.B . level of outsourcing.C . enterprise architecture (EA).D . maturity of IT processes.View AnswerAnswer: C
What should be the IT steering committee's FIRST course of action to ensure new data is managed effectively?
A new and expanding enterprise has recently received a report indicating 90% of its data has been collected in just the last six months, triggering data breach and privacy concerns . What should be the IT steering committee's FIRST course of action to ensure new data is managed effectively?A ....
Which of the following should be done NEXT?
An enterprise has identified potential environmental disasters that could occur in the area where its data center is located . Which of the following should be done NEXT?A . Implement an early warning detection and notification system.B . Assess the likelihood and impact on the data center.C . Relocate the...
Which of the following would be MOST important to review in this situation?
A large bank has completed several acquisitions in the last few years that have resulted in redundant IT applications. To align with the strategic initiative of providing integrated services to customers, the IT steering committee has decided to share data and integrate applications . Which of the following would be...
Which of the following would be the BEST direction from the committee?
An IT steering committee is presented with an audit finding that new software applications are delivered on time but consistently have unacceptable levels of defects . Which of the following would be the BEST direction from the committee?A . Implement performance indicators.B . Evaluate the change management process.C . Establish...
Which of the following would be the BEST action performed by senior management?
An enterprise embarked on an aggressive strategy requiring the implementation of several large IT projects impacting multiple business processes across all departments. Initially employees were supportive of the strategy, but there is growing fatigue and frustration with the ongoing new capabilities which must be learned . Which of the following...
Which of the following will BEST facilitate meeting this objective?
A board of directors wants to ensure the enterprise is responsive to changes in its environment that would directly impact critical business processes . Which of the following will BEST facilitate meeting this objective?A . Scheduling frequent threat analysesB . Monitoring key risk indicators (KRIs)C . Regularly reviewing the enterprise...
Which of the following is MOST critical to support IT governance cultural changes within an organization?
Which of the following is MOST critical to support IT governance cultural changes within an organization?A . Established IT monitoring and measuringB . Regularly scheduled governance trainingC . Demonstrated management commitmentD . IT governance process manualsView AnswerAnswer: C
Which of the following provides the BEST evidence of effective IT governance?
Which of the following provides the BEST evidence of effective IT governance?A . Cost savings and human resource optimizationB . Business value and customer satisfactionC . IT risk identification and mitigationD . Comprehensive IT policies and proceduresView AnswerAnswer: B
