Certified Sales Cloud Consultant exam

Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce. What should the consultants do to efficiently analyze...

Cloud Kicks maintains products and price books on an external platform due to the high frequency of product pricing changes. Sales managers want to monitor pipeline by sales rep and track team revenue to goal in Sales Cloud. What should the consultant do to meet the requirement?A . Implement Opportunity...

Cloud Kicks is implementing Sales Territories for its retail sales unit. The sales director is requesting a detailed roll-up forecast for territories. What should the consultant recommend?A . Include the Forecast Manager field on the Account page layout.B . Assign a Forecast Manager to each region.C . Assign a role...

At a kickoff meeting for a new project, a consultant starts gathering information to be used in the project implementation plan. They ask the participants to define what project success will look like. Which strategy is the consultant using?A . Design DirectionB . DiscoveryC . Challenge FramingView AnswerAnswer: B Explanation:...

The admin at Cloud Kicks recently implemented Sales Cloud and needs to understand the adoption of Lightning Sales Console. What should a consultant recommend to analyze adoption?A . Run the Salesforce Optimizer.B . Open the Lightning Usage App.C . Create a custom report.View AnswerAnswer: B Explanation: The Lightning Usage App...

The sales director at Universal Containers wants to ensure that a custom field on the Lead object is excluded from Einstein Lead Scoring. How should the consultant meet the requirement?A . Clear the custom field values on Lead records.B . Omit the custom field from the Scoring Model.C . Remove...

The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office. What should a consultant recommend?A . Enable Conversions for the Salesforce mobile app In Lead Conversion settings.B . Create a Global Action to convert leads via the Salesforce mobile app.C ....

Each product engineer at Cloud Kicks supports a specific product line. There are five product lines. While sales reps sell all of the company’s product lines, sales management wants the appropriate product engineer to be able to automatically view any new Opportunity for their particular product line with Read-Only rights....

Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information. CK wants to view those orders as a related list on the Account record in real time. Which best practice should the consultant recommend?A . Create a Lightning component, Get the real-time product order...

During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up new ideas to incorporate into the current project. Which best practice should the consultant use to refocus the meeting and stay on topic?A . Remind the team of the purpose and scope of...