Certified Sales Cloud Consultant exam

Universal Containers has hired a new employee for the global sales leadership team. The employee is interested in fostering friendly competition between account executives, with an emphasis on reinforcing activities that drive sales. Which action should help support the sales teams?A . Create a dashboard that displays the most sales...

The Cloud Kicks global sales team has asked for a simpler way to view and manage its opportunity pipeline. The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The sales reps have suggested using the Kanban view. What is a consideration when...

Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data. What is a justification for using AppExchange data services?A . To use Salesforce Surveys to update customers’ dataB . To create customer segments with personas and scoringC . To activate customizable...

Cloud Kicks' (CK) VP of technology wants to start using Sales Cloud for all of the sales team’s automation. CK migrated 70 million records from a legacy database to the data warehouse that will be synced with Sales Cloud. CK wants to search and cross-reference records with the original source...

A consultant is initiating a Sales Cloud project for Cloud Kicks. Which essential action should the consultant prioritize to ensure successful implementation and adoption?A . Design end user training plan.B . Set project milestones and establish key performance indicators (KPIs).C . Develop Quality Assurance (QA) testing scripts.View AnswerAnswer: B Explanation:...

During the last requirements meeting, Cloud Kicks team members said they will be attending a conference next week. What should a consultant do in response to this news?A . Use the downtime to develop User Acceptance Testing (UAT) scripts.B . Update the project plan and communicate it to stakeholders.C ....

Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines. What should the consultant do? A. Create three account teams. B. Create three opportunity stages. C. Create three sales processes.View AnswerAnswer:...

Sales reps at Cloud Kicks (CK) often receive important customer emails they want to log as records related to Contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers. Which solution should a consultant recommend to meet this...

Access to Opportunities at Cloud Kicks should be restricted. Sales users should only have access to two categories of Opportunities: * Opportunities they own * Opportunities that are tied to accounts they own Which action should a consultant take to meet the requirement?A . Set organization-wide defaults for Accounts and...

Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team. Which metric should the consultant recommend to help UC emphasize the importance of customer...