Certified Heroku Architecture Designer exam

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?A . Create a Process Builder to generate a...

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?A . Add Fields on the Page Layout.B . Configure Field Sets on the Service Appointment.C . Use Lookup Fields.D . Create CSS in the...

Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?A . Utilize a custom Price Book specific to each country.B . Utilize the standard Price Book with pricing rules applied.C . Utilize a custom Price Book with pricing rules applied.D...

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?A . Assign...

Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?A . Utilize custom fields for change tracking on Assets.B . Utilize Field History Tracking on Assets.C ....

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?A . Update...

Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?A . Quick Action on Opportunity to Create Work OrderB . Quick Action on...

Universal Containers would like to engage contractors and customers directly in their Field Service solution. Which three options will provide read, write, and edit access to Work Order objects? (Choose three.)A . Chatter File ConnectB . Partner Community licenseC . Customer Community Plus licenseD . Customer Community licenseE . Chatter...

Universal Containers wants to invoice its customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?A . Use Products and Price Books to track the price.B . Use Opportunity Line Items and Price Books to track...

Which two statements about configuring a traffic monitoring session are true? (Choose two.)A . You can set a local VM as a traffic destination.B . You can have up to two active monitoring sessions simultaneously.C . An unlimited number of monitoring session can be stored.D . A newly created monitoring...