- All Exams Instant Download
In which order should a Consultant implement the setup to achieve this requirement?
Universal Containers wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant implement the setup to achieve this requirement?A . Set Up Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.B . Set Up Entitlements Process for Work Orders, Set...
Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?A...
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)A . Products Required for Work OrdersB . Products Required for Service AppointmentsC...
How should a Consultant recommend meeting this requirement using the Field Service mobile app?
Universal Containers' (UC) Technicians often report seeing competitors' assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?A . Manually create a competitor's Asset Record on the Field...
Which apps should you recommend?
HOTSPOT A cable installation company is implementing Dynamics 365 for Customer Engagement. You need to recommend the Dynamics 365 for Customer Engagement apps the company should use. Which apps should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point....
What process should a Consultant recommend to handle this situation?
A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement. What process should a Consultant recommend to handle this situation?A . Set the existing Service Appointment status...
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?A . Create Resource Absences every day.B . Create a recurring Service Appointment.C . Use appropriate Resource...
How should a Consultant recommend adhering to this business process?
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?A ....
What should the Consultant implement to help achieve this goal?
Universal Containers wants to help their dispatches determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?A . Work Types with an Estimated Duration.B . Work Orders with Operating Hours.C . Operating Hours for Customer Accounts.D . Work Types with...
In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders?
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)A . Assign Skills and Skill Levels to Resources.B . Implement Assignment...
